Privacy policy

Keepers’ Way Privacy Policy 

This Privacy Policy (the “Policy”) applies to Keepers’ Way (“we”, “us”, and “our”) and any associated entities we control. In instances where we are not providing services to you or through your use of our website, please note that this Policy should be read in conjunction with the agreement under which you engaged us to provide services to you (the “Subscription Terms”) and/or our general Terms and Conditions (the “Terms”). If there are any inconsistencies, the specific Terms take precedence over this Policy. 

We are committed to protecting your privacy and handling your personal information in an open and transparent ways following our obligations under the Privacy Act 2020. This Policy sets out how we collect, handle, store and protect the personal information of our customers and users of Keepers’ Way in the course of conducting our business. 

This Policy outlines how we may collect, store, use and disclose any personal information that you may provide to us during the course of our engagement with you. Your consent for us to collect, store, use and disclose your personal information in the manner set out below is inferred from your continued interaction with us. 

Disclaimer

The information provided in this Policy is to provide general information only. While we take all reasonable steps to ensure the information provided is current and correct, we make no representation or warranty of any kind (express or implied) about the completeness, accuracy, reliability, suitability or availability in respect to Keepers’ Way, or information, products, services or related graphics contained on our website or as supplied to you, for any purpose. If the event that you rely on the information provided to you, you do so at your own risk. We suggest you make your own enquiries to ensure the information and products are appropriate for you specifically. 

We will not be held liable for any loss or damage, including (without limitation): indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of Keepers’ Way, our products, or your interaction with us. 

We do not have control over the nature, content, and availability of any of the websites you may be directed to, or presented with, a link to during your engagement with us, which are not under our control. Our inclusion of such links does not automatically imply a recommendation or endorsement on our behalf of the views expressed within the link(s). 

While we endeavour to ensure the Keepers’ Way website is current and running smoothly, we take no responsibility for, and will not be held liable for, Keepers’ Way being temporarily unavailable due to technical issues that are beyond our control. 

Collection 

We will only collect your personal information, such as (but not limited to) your name, date of birth, gender, email address, phone number, and postal address) when it is necessary to do so. The type of information we may collect is dependent on the relationship you hold with us. You may decide you do not want to provide us with your personal information. In this instance, please keep in mind that we may not be able to provide you with access to certain information or services. 

We may also collect information for the purpose of fulfilling administrative functions associated with our provided services, i.e. billing, entering into agreements with you and managing client relationships. 

Automated collection

In any instance you choose to interact with us, we may use automatic technology (such as monitoring software, cookies, sessions) to allow us to collect and store certain information and improve your experience when using Keepers’ Way. Please see our Cookies Policy (below) for more information. 

Data processing 

As part of any services agreement, we hold with you or an entity you represent, we may process your personal information if it is required to carry out that contract, or you require us to do so.


Use and disclosure

How we use and disclose your personal information is dependent on what services we are providing to you, or the purpose of our interaction with you. 

We will never use or disclose your personal information, except in accordance with the Privacy Act 2020 or as otherwise required by New Zealand law. We may use your personal information for the below purposes (this list is not exhaustive): 

  • Communication with you;
  • Engagement with you as a client (this may involve verifying your identity and the identity of any authorised person(s) as defined in our Terms and Conditions); 
  • Providing our services to you, or any third-party integrated services; 
  • In following any instructions you have given us; 
  • Administering your account with Keepers’ Way; 
  • Analysing your use of Keepers’ Way and your interaction with our services; 
  • Carrying out market and promotional activities; 
  • Conducting internal research, development, and the optimisation of our services; 
  • Disclosing further information, new marketing and promotional material to you; and 
  • Improving Keepers’ Way services and customising your experience with us to your preferences. 

Data retention

Any personal information we collect will only be retained for as long as it is required for the purposes of what the information was collected for. 

Storage and security 

Keepers’ Way may hold any personal information collected. We will take all reasonable efforts to protect any personal information you have given us that we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Please note that while we promise to take any reasonable measures to do so, we cannot absolutely exclude the possibility that Keepers’ Way security may be compromised by unauthorised access, hacking, computer viruses, malware, spyware etc. 


Data breach 

If there is a personal data breach related to our retention and processing of personal data, we will endeavour to notify you as soon as possible. We have an obligation to inform the Privacy Commissioner of any data breaches that are likely to or have caused serious harm to an affected individual. 

Third-party websites

From time-to-time, Keepers’ Way may include links to third-party websites on our website. Please note that we are not responsible for any content provided on third-party websites, or for the manner in which those websites may collect, hold, use and distribute any of your personal information that you disclose to them. If you visit a third-party website from the hyperlinks included on the Keepers’ Way website, we recommend and encourage you to review the specific Privacy Policy for that website so that you understand how the third-party website will collect, hold, use and distribute your personal information. 

Your privacy rights 

Under the Privacy Act 2020, you hold the right at any time to request access to or correction of any personal information we hold relating to you. You can do so by contacting us at karl@keepersway.co.nz. 

To ensure any personal information we hold about you in accurate and up to date, please inform us if there are any changes to your personal information as soon as possible. 

 Changes to this privacy policy 

We reserve the right to update or review this Policy at our discretion. Any changes made to the Policy will take effect immediately following their publication on the Keepers’ Way website. Please review this Policy regularly in case of modifications and updates. Your continued use of our services and website and/or further disclosure of personal information indicates your acceptance of any changes. 

This privacy policy was last updated on 13/12/2021

Please contact us at any time if you have any questions or concerns about this Policy, or about the way in which your personal information is handled. 

Cookie policy

Cookies are created when someone uses a website, and they contain user preferences for that specific website. It is a small file from a web server which is stored in a user’s web browser while they browse a website. When the user visits that same website again in the future, the stored cookie data is retrieved to inform the website of the user’s past activity and preferences. A user may use or refuse the use of cookies by controlling the settings of their web browser. 

Please note that if you accept the use of cookies on the Keepers’ Way website, we will not access your compute or any information that is stored on your device. Alternatively, if you choose not to accept the use of cookies, you may experience some loss of functionality on our website because of the rejection. 


Complaint’s process

If you are unhappy about the way we have handled your private information, you can make a complaint to our nominated Privacy Officer at the contact details listed below. 

The Privacy Officer will consider any complaints they receive to determine whether there are any steps that can be immediately undertaken to resolve the complaint. We will try to response to any complaints placed within five working days. 

If an in-depth investigation is needed for a complaint, we will acknowledge receiving the complaint within five working days and will take all practicable measures to resolve the complaint as quickly as possible. We may need further information from you regarding the complaint, and the outcome you’re after. We will then work through the process of gathering any relevant information, locate and review all relevant documents and speak to any individuals involved in the matter. 

In most circumstances, we will carry out an investigation and respond to a complaint within 30 working days of having received the complaint. If the investigation is expected to take longer than 30 working days, for whatever reason, we will inform you as soon as possible. 

Following receiving a response from us on the outcome of the investigation of the complain and you are still dissatisfied, or you believe we may have breached our obligations under the Privacy Act 2020, you may place a complain to the Office of the Privacy Commissioner. 

Contact details

If you want to contact us for any reason surrounding this Policy, please feel free to contact us at: 

karl@keepersway.co.nz 

021513957