Refund policy

Refunds Policy

If you consider any of the Products or Services that you have received from us are damaged, defective, or otherwise do not comply with any guarantees in the Consumer Guarantees Act 1993, you can notify us, and we will investigate the issue and notify you of the outcome within 14 working days. If your refund is approved, it will be processed within 14 workings days from confirmation that you are entitled to a refund. 

If you would like to request a refund for another reason, please contact us at karl@keepersway.co.nz. We will consider each request at our own discretion. Keepers’ Way is not obliged to refund any payments made through our Site for a change of mind. As the customer you will be responsible for paying the courier fees to send any product back to us. We notify you within 14 working days if your refund request is successful. The refund will be processed within 14 working days of being notified of the refund request being accepted. 

In the case of a refund, we will refund any money received from you using the same method you originally used to pay for your purchase. 

Please take care when specifying your delivery address, as refunds will not be issued if you have entered any details incorrectly.